Technical Support

At ATP, we care beyond the point of project close out and pride ourselves on being there for your team to support and maintain your systems.

It has been proven that it pays to be preventative instead of reactive when it comes to system maintenance. For the large majority of the industries that we work with, unplanned shutdowns or downtime have far-reaching and expensive repercussions. We take the guesswork out of system maintenance by ensuring that post-project, we support and maintain your system to ensure your system remains compliant and protected from interruptions.

At ATP we have a variety of support options to suit your needs:

Preventative Support & Maintenance Packages:

For a custom, preventative maintenance solution you can add on a Support Package once your systems are commissioned. These packages allow you to create a unique package of support hours to bolster your maintenance needs as well as get you access to priority after-hours support.

By shortening the intervals between maintenance sessions, the likelihood of unplanned downtime is greatly reduced. This is achieved through putting a preventative maintenance schedule in place using your support hours at ATP to ensure compliance.

Contact us to find out more about our Support Packages.

Remote Support:

We’ve implemented remote support measures so that we can continue to serve you and your team without us having to enter your site.

Access to the systems from our Access All Areas (AAA) Command Centre can assist in setup, implementation, interrogation, upgrades and support of these systems as needed remotely; We can also actively interact with your on-site systems if the correct infrastructure is in place.

If you need any of the above services delivered remotely, just call us and we’ll connect you with an ATP support technician who can support your system through our digital solutions. If you don’t have an in-house expert to address the issues you are faced with, we can assist.

Emergency Support:

For emergency support please contact us directly on +61 (0)8 9479 1266 (Option 4) or email us at sales@atpsolutions.co

Log a Support Ticket with us:

To create a new support ticket, use the form below and select a priority status:

P1 – 2 – 4 hours

P2 – 4 – 8 hours

P3 – 1 business day

P4 – 2 business days

To check the status of existing tickets, click here.

Our Support & Maintenance policy can be found here.

At ATP protecting your people and your assets is our priority. Ongoing support and recommendations around continuous system improvement are just part of the deal when it comes to partnering with us at ATP. Our priority is ensuring our clients are well looked after from the moment we meet.

Should you require technical support of any kind, please do not hesitate to be in touch.